1. Who we are
Luxescent Cosmetics Ltd is a private limited company registered in England and Wales (Company No. 17259084). Our registered office is 76 Chalford Oaks, Middlesbrough, England, TS5 8QQ.
We are the data controller for the personal information collected through this website and through trade enquiry communications. Our contact email address is [email protected].
2. What information we collect
We collect personal information in the following ways:
2.1 Trade enquiry form
When you submit a trade enquiry through our website, we may collect:
- Your name
- Your email address
- Your telephone number (if provided)
- Your company or organisation name (if provided)
- Your buyer type and business context
- Product category and procurement requirements you have submitted voluntarily
- Quantity, lead-time, and fulfilment information you have submitted
- Delivery location
- Any other information you choose to include in your message
2.2 Email communications
If you contact us directly by email, we will collect the information contained in that email and any attachments.
2.3 Website usage
We may collect basic technical information about your visit through essential website cookies and server logs. Please see Section 8 (Cookies) for more information.
3. How we use your information
We use the personal information we collect for the following purposes:
- To respond to trade enquiries submitted through our website or by email
- To communicate with you about product categories, supply arrangements, availability, and other matters relating to your trade enquiry
- To maintain records of trade communications and enquiries for business purposes
- To improve our website and trade enquiry process
- To comply with any legal obligations
We will not use your personal information for unsolicited marketing purposes without your explicit consent.
4. Legal basis for processing
Under UK GDPR, we rely on the following legal bases for processing personal data:
- Legitimate interests: responding to trade enquiries and maintaining business records related to those enquiries
- Consent: where you have provided explicit consent, for example by ticking the consent checkbox on our enquiry form
- Contract: where processing is necessary for the performance of a contract or in preparation for entering into a contract
- Legal obligation: where we are required to process data to comply with a legal obligation
5. Data sharing
We do not sell, rent, or trade personal information to third parties. We may share your information in the following limited circumstances:
- With suppliers or fulfilment partners where this is necessary to progress a trade enquiry or order, and only to the extent necessary
- With professional advisers such as accountants or solicitors where legally or contractually required
- With competent authorities where we are required to do so by law
Any third parties with whom we share data are required to handle it in accordance with applicable data protection law.
6. Data retention
We retain personal information for as long as is necessary for the purposes for which it was collected. In general:
- Trade enquiry correspondence and related contact information is retained for a reasonable period for business and record-keeping purposes
- Where an enquiry does not progress to an order, we will not retain contact information indefinitely
- Where there is an ongoing trade relationship, we will retain relevant information for as long as that relationship continues and for a reasonable period thereafter
You may request deletion of your personal data at any time by contacting us at [email protected].
7. Your rights
Under UK GDPR, you have the following rights in relation to your personal data:
- Right of access: to request a copy of the personal data we hold about you
- Right to rectification: to request correction of inaccurate or incomplete data
- Right to erasure: to request deletion of your personal data in certain circumstances
- Right to restrict processing: to request that we restrict how we use your data in certain circumstances
- Right to data portability: to receive your personal data in a structured, machine-readable format in certain circumstances
- Right to object: to object to processing based on legitimate interests
- Right to withdraw consent: where processing is based on consent, to withdraw that consent at any time
To exercise any of these rights, please contact us at [email protected]. We will respond within the timeframes required by applicable law.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
9. Security
We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
10. Contact us
If you have any questions about this Privacy Policy or about how we handle your personal data, please contact us:
Luxescent Cosmetics Ltd
Email: [email protected]
Registered office: 76 Chalford Oaks, Middlesbrough, England, TS5 8QQ
Company No. 17259084
We reserve the right to update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.